Terms of service

TERMS OF SERVICE

Welcome to JOE LUXE (joeluxe.in). By visiting our website or placing an order, you agree to these Terms of Service. Please read them carefully.

1. About us
JOE LUXE is an online jewellery store operating in India. Our store is hosted on Shopify.

2. Using our website

  • You must be at least 18 years old, or using the site with the consent of a parent or guardian.
  • You agree not to use our website for any unlawful purpose or in a way that could harm the site, our business or other users.
  • We may refuse service, cancel orders or restrict access at our discretion, for example in cases of suspected fraud.

3. Products

  • Our jewellery is fashion and imitation jewellery unless a product description clearly states otherwise.
  • We try to show colours, finishes and sizes as accurately as possible. Actual products may vary slightly because of lighting, photography and screen settings, and these small differences are not considered defects.
  • Product care instructions are given for guidance. Keeping jewellery away from water, perfume and sweat helps it last longer.

4. Pricing and payment

  • All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Shipping charges, if any, are shown at checkout.
  • Prices, offers and product availability may change without notice.
  • If a product is listed at an incorrect price due to an error, we may cancel that order and issue a full refund.
  • All orders are prepaid through the secure payment options available at checkout.

5. Orders

  • An order is confirmed once payment is successful and you receive our order confirmation.
  • Once placed, orders cannot be cancelled or exchanged for a different product, as described in our Refund Policy.

6. Shipping, returns and refunds
Delivery, damage claims, returns and refunds are covered by our Shipping Policy and Refund Policy, which form part of these Terms.

7. Intellectual property
All content on this website, including product photos, designs, text, logos and graphics, belongs to JOE LUXE or its licensors. You may not copy, reuse or distribute it without our written permission.

8. Reviews and feedback
If you submit reviews, comments or photos, you confirm they are your own and accurate, and you allow us to display them on our website and social media.

9. Limitation of liability
To the extent permitted by law, JOE LUXE is not liable for any indirect or consequential loss arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for that order.

10. Third-party links
Our website may link to third-party sites, such as payment providers or social media. We are not responsible for their content or practices.

11. Changes to these Terms
We may update these Terms from time to time. The version on this page at the time of your order applies to that order.

12. Governing law
These Terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts of India.

13. Contact us